Operations Specialist - Independent Living
Operations Specialist – Independent Living
Frequent Travel Required – 10 days on, 4 days off (subject to change)
About Provincial Senior Living
Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities across the nation. Built on our “Pillars of Excellence,” we employ thousands of dedicated team members and foster a positive work environment that values your contributions in delivering exceptional experiences for our residents.
What We Offer:
✅ Competitive wages
✅ Access to earned wages before payday
✅ Paid time off and holidays
✅ Comprehensive health, dental, vision, life, and disability insurance
✅ 401(K) with employer matching
✅ Paid training and development opportunities
✅ Meals and uniforms provided
✅ Employee Assistance Program (EAP)
✅ Opportunities for career advancement
We’re seeking an Operations Specialist to join our team and champion excellence in senior living operations!
Position Overview:
The Operations Specialist is responsible for providing positive, effective leadership and operational management in assigned Independent Living communities during leadership vacancies or critical operational needs. This dynamic role ensures that standards of excellence, occupancy, and financial performance align with budgetary guidelines and our organizational mission. Assignments vary based on community needs, goals, and timeframes.
Key Responsibilities:
Leadership & Vision
Communicate a clear, resident-centered vision aligned with our mission.
Model Provincial Senior Living’s purpose and values in daily operations and decision-making.
Support a culture of resident engagement, customer service, and hospitality excellence.
Business Development & Marketing
Collaborate with Regional teams to implement marketing and sales strategies for senior living communities.
Build and maintain community partnerships and local business relationships to enhance occupancy and community visibility.
Hold Sales Team Members accountable for generating qualified senior living referrals and achieving move-in goals.
Resident & Family Engagement
Prioritize resident satisfaction, family communication, and positive experiences through direct feedback and service enhancements.
Lead and facilitate Town Hall and Resident Council meetings to drive community engagement.
Foster daily connections with residents and families, addressing feedback and concerns promptly.
Create a vibrant, welcoming environment that encourages resident well-being and community spirit.
Quality Assurance & Safety
Maintain a safe, clean, and inviting Independent Living environment that meets senior living quality standards.
Ensure adherence to OSHA standards, infection control practices, and risk management protocols.
Promptly address incidents and implement corrective action plans.
Cooperate with municipal, county, and state agencies to ensure compliance with senior living regulations.
Financial Management & Business Acumen
Contribute to community budget preparation and manage expenses in line with financial goals.
Review monthly P&L statements and identify opportunities to improve operating margins and financial performance.
Manage labor and key expenses to align with occupancy and service delivery needs.
Provide timely and accurate financial reports, variance analyses, and occupancy data.
Supervisory & Team Leadership
Support the hiring and onboarding of permanent Executive Directors and department leaders in senior living operations.
Provide hands-on training, mentorship, and coaching to new leaders to ensure operational excellence and regulatory compliance.
Oversee all departments to ensure alignment with senior living community standards and operational goals.
Foster a positive, collaborative, and resident-focused work environment that encourages team development and growth.
Promote open communication, teamwork, and best practice sharing among team members.
Qualifications:
✔ Bachelor’s degree preferred (Business Administration, Hospitality Management, Gerontology, or related field).
✔ Minimum of three years of managerial experience in senior living operations, hospitality management, or a related service industry.
✔ Proven experience in budget oversight, hiring, coaching, and community operations management.
✔ Previous sales and marketing experience in senior living or hospitality settings preferred.
✔ Demonstrated success in managing occupancy, resident engagement, and financial performance.
✔ Willingness and ability to travel frequently and work extended time away from home as needed.
If you’re passionate about resident satisfaction, hospitality excellence, and making a direct impact in senior living communities, apply today and join our growing team!
Provincial Senior Living is an Equal Opportunity Employer (EOE D/V)